/* =========================================================
   Complaint Page — Specific Styles
   Inherits base design system from styles.css
   ========================================================= */

/* ====== Hero ====== */
.complaint-hero{
  background:
    radial-gradient(900px 500px at 80% 20%, rgba(242,101,34,.10) 0%, transparent 55%),
    radial-gradient(700px 400px at 10% 80%, rgba(27,42,78,.08) 0%, transparent 55%),
    linear-gradient(180deg, #FAFBFF 0%, #fff 100%);
  padding:60px 0 50px;
  position:relative;
  border-bottom:1px solid var(--line);
}
.complaint-hero-inner{max-width:780px;text-align:center;margin:0 auto}
.complaint-hero .kicker-orange{
  background:var(--orange-light);
  color:var(--orange);
}
.complaint-hero h1{
  font-size:clamp(2rem,4vw,3.2rem);font-weight:900;margin-bottom:18px;
  color:var(--blue);line-height:1.1;
}
.complaint-hero h1 .accent{color:var(--orange);font-style:italic}
.complaint-hero .hero-desc{
  font-size:1.1rem;color:var(--muted);max-width:620px;margin:0 auto;line-height:1.65;
}

/* ====== Breadcrumb ====== */
.breadcrumb{
  font-size:.85rem;color:var(--muted);margin-bottom:22px;
  display:flex;align-items:center;gap:8px;justify-content:center;
}
.breadcrumb a{color:var(--blue);font-weight:500}
.breadcrumb a:hover{color:var(--orange)}
.bc-sep{color:var(--orange);font-weight:700}
.breadcrumb span[aria-current]{color:var(--ink);font-weight:600}

/* ====== Section + Grid ====== */
.complaint-section{padding:80px 0 100px;background:var(--bg-alt)}
.complaint-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:40px;align-items:flex-start}

/* ====== Form ====== */
.complaint-form-wrap{position:relative}
.complaint-form{
  background:#fff;border-radius:18px;padding:40px;
  box-shadow:var(--shadow-lg);border:1px solid var(--line);
}
.form-head{margin-bottom:30px;padding-bottom:24px;border-bottom:1px solid var(--line)}
.form-head h2{font-size:1.6rem;color:var(--blue);margin-bottom:6px}
.form-head p{color:var(--muted);font-size:.92rem;margin:0}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}
.form-field{display:block;margin-bottom:18px}
.form-row .form-field{margin-bottom:0}
.label-text{
  display:block;font-size:.85rem;font-weight:600;color:var(--ink);
  margin-bottom:8px;font-family:var(--font-body);
}
.req{color:var(--orange);font-weight:700}
.opt{color:var(--muted);font-weight:500;font-size:.78rem}
.form-field input,
.form-field select,
.form-field textarea{
  width:100%;padding:13px 14px;border:1.5px solid var(--line);
  border-radius:10px;font-size:.95rem;font-family:inherit;background:#fff;color:var(--ink);
  transition:.2s;line-height:1.5;
}
.form-field input:focus,
.form-field select:focus,
.form-field textarea:focus{
  outline:none;border-color:var(--orange);
  box-shadow:0 0 0 4px rgba(242,101,34,.15);
}
.form-field textarea{resize:vertical;min-height:140px;font-family:inherit}
.form-field input.invalid,
.form-field select.invalid,
.form-field textarea.invalid{
  border-color:#C73E1D;
  box-shadow:0 0 0 4px rgba(199,62,29,.12);
  animation:shake .4s ease;
}
@keyframes shake{
  0%,100%{transform:translateX(0)}
  20%,60%{transform:translateX(-6px)}
  40%,80%{transform:translateX(6px)}
}
.error-msg{
  display:none;font-size:.82rem;color:#C73E1D;font-weight:600;margin-top:6px;
}
.error-msg.show{display:block}

/* ====== File upload ====== */
.file-drop{
  display:flex;flex-direction:column;align-items:center;justify-content:center;
  gap:12px;padding:30px 20px;border:2px dashed var(--line);border-radius:14px;
  background:#FAFBFF;cursor:pointer;transition:.2s;text-align:center;
  position:relative;
}
.file-drop:hover,
.file-drop.drag{border-color:var(--orange);background:#FFF8F2}
.file-drop input[type="file"]{
  position:absolute;inset:0;opacity:0;cursor:pointer;
}
.file-icon{display:flex;align-items:center;justify-content:center}
.file-text{font-size:.9rem;color:var(--ink)}
.file-text strong{color:var(--blue);font-weight:700}
.file-text small{color:var(--muted);font-size:.78rem;display:block;margin-top:4px}
.file-list{
  display:flex;flex-wrap:wrap;gap:8px;margin-top:10px;width:100%;
}
.file-chip{
  display:inline-flex;align-items:center;gap:6px;
  background:var(--orange-light);color:var(--orange-dark);
  padding:5px 10px;border-radius:8px;font-size:.82rem;font-weight:600;
}
.file-chip button{
  background:none;border:0;cursor:pointer;color:#C73E1D;
  font-size:1rem;padding:0 2px;line-height:1;font-weight:700;
}
.file-chip button:hover{color:#9b2d12}

.file-help{
  font-size:.78rem;color:var(--muted);margin-top:8px;line-height:1.5;
  padding:8px 12px;background:rgba(242,101,34,.06);border-radius:8px;
  border-left:3px solid var(--orange);
}
.file-help strong{color:var(--orange)}
.file-help a{color:var(--blue);font-weight:600}

/* ====== Consent ====== */
.form-consent{margin-bottom:24px}
.checkbox{display:flex;gap:10px;align-items:flex-start;cursor:pointer}
.checkbox input{margin-top:3px;width:18px;height:18px;accent-color:var(--orange);cursor:pointer;flex-shrink:0}
.checkbox span{font-size:.88rem;color:var(--ink);line-height:1.5}
.checkbox input.invalid{outline:2px solid #C73E1D;outline-offset:2px}

/* ====== Submit button ====== */
#submitBtn{display:inline-flex;align-items:center;justify-content:center;gap:10px}
#submitBtn .btn-arrow{transition:transform .2s}
#submitBtn:hover .btn-arrow{transform:translateX(4px)}
#submitBtn.loading{opacity:.7;cursor:wait;pointer-events:none}
#submitBtn.loading::after{
  content:"";width:16px;height:16px;border:2px solid rgba(255,255,255,.4);
  border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite;
}
@keyframes spin{to{transform:rotate(360deg)}}
.form-micro{text-align:center;font-size:.78rem;color:var(--muted);margin:14px 0 0}

/* ====== Success state ====== */
.complaint-success{animation:fadeUp .5s ease}
@keyframes fadeUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}
.success-card{
  background:#fff;border-radius:18px;padding:50px 40px;text-align:center;
  box-shadow:var(--shadow-lg);border:1px solid var(--line);
}
.success-icon{display:flex;justify-content:center;margin-bottom:20px}
.success-card h2{font-size:1.6rem;color:var(--blue);margin-bottom:8px}
.success-sub{color:var(--muted);font-size:1rem;margin-bottom:30px}
.complaint-id-box{
  background:linear-gradient(135deg,var(--blue) 0%, var(--blue-dark) 100%);
  color:#fff;border-radius:14px;padding:24px 30px;margin:24px auto;max-width:380px;
  position:relative;overflow:hidden;
}
.complaint-id-box::before{
  content:"";position:absolute;top:-30px;right:-30px;width:120px;height:120px;
  background:radial-gradient(circle, rgba(242,101,34,.2) 0%, transparent 70%);
  border-radius:50%;
}
.id-label{display:block;font-size:.78rem;text-transform:uppercase;letter-spacing:1.5px;
  opacity:.85;font-weight:600;margin-bottom:6px}
.id-value{
  display:block;font-size:2rem;font-weight:900;color:var(--orange);
  font-family:var(--font-heading);letter-spacing:1px;margin-bottom:4px;
}
.id-hint{display:block;font-size:.78rem;opacity:.7}
.success-body{
  color:var(--ink);font-size:1rem;line-height:1.6;margin:24px auto 30px;max-width:520px;
}
.success-body strong{color:var(--blue)}
.success-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}

/* ====== Trust sidebar ====== */
.trust-sidebar{display:flex;flex-direction:column;gap:18px;position:sticky;top:100px}
.trust-card{
  background:#fff;border-radius:14px;padding:24px;border:1px solid var(--line);
  box-shadow:var(--shadow);transition:.2s;
}
.trust-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg)}
.trust-card-icon{
  width:54px;height:54px;border-radius:14px;background:var(--orange-light);
  display:flex;align-items:center;justify-content:center;margin-bottom:14px;
}
.trust-card-blue{background:linear-gradient(135deg,#F5F8FF 0%, #E8EEF9 100%);border-color:#D6DEEF}
.trust-card-blue .trust-card-icon{background:#fff;border:1px solid #D6DEEF}
.trust-card h3{font-size:1.15rem;color:var(--blue);margin-bottom:10px}
.trust-card p{font-size:.92rem;color:var(--muted);line-height:1.55;margin-bottom:14px}
.trust-card p strong{color:var(--ink)}
.support-link{
  display:flex;flex-direction:column;gap:2px;padding:12px 16px;
  background:var(--orange-light);border-radius:10px;color:var(--orange-dark);
  transition:.2s;
}
.support-link:hover{background:var(--orange);color:#fff}
.support-link:hover small{color:rgba(255,255,255,.85)}
.support-link strong{font-size:1rem;font-weight:800;font-family:var(--font-heading)}
.support-link small{font-size:.78rem;color:var(--muted);font-weight:500}
.addr-mini{font-size:.88rem;line-height:1.55;color:var(--ink)}
.addr-mini strong{display:block;color:var(--blue);font-family:var(--font-heading);margin-bottom:4px}

/* ====== Stats strip ====== */
.trust-stat{
  background:linear-gradient(135deg,var(--blue) 0%, var(--blue-dark) 100%);
  border-radius:14px;padding:22px;color:#fff;
  display:grid;grid-template-columns:repeat(3,1fr);gap:10px;text-align:center;
}
.stat-row{display:flex;flex-direction:column}
.stat-row strong{font-size:1.05rem;color:var(--orange);font-weight:900;font-family:var(--font-heading)}
.stat-row span{font-size:.72rem;opacity:.9;letter-spacing:.3px;margin-top:2px}

/* ====== Footer complaint link ====== */
.footer-complaint-link{color:var(--orange) !important;font-weight:600 !important;margin-top:6px}

/* ====== Responsive ====== */
@media (max-width:960px){
  .complaint-grid{grid-template-columns:1fr;gap:30px}
  .trust-sidebar{position:static}
  .complaint-form{padding:30px 24px}
  .form-head h2{font-size:1.4rem}
}
@media (max-width:560px){
  .form-row{grid-template-columns:1fr;gap:0}
  .form-row .form-field{margin-bottom:18px}
  .complaint-form{padding:24px 18px}
  .complaint-section{padding:50px 0}
  .complaint-hero{padding:40px 0 30px}
  .complaint-hero h1{font-size:1.8rem}
  .success-card{padding:36px 22px}
  .complaint-id-box{padding:20px}
  .id-value{font-size:1.5rem}
  .trust-stat{grid-template-columns:1fr;gap:14px;padding:18px}
  .stat-row{flex-direction:row;justify-content:space-between;text-align:left}
}